Refunds, Returns and Cancellations

Effective date: 6 October 2026 Contact hello@sendscience.ca with your order number, purchase email and a description of the problem. Do not include complete payment-card details. Nothing in this policy limits statutory cancellation, refund, warranty or other consumer rights. The voluntary time windows below do not shorten those rights. Digital products All digital-product purchases, including ebooks, audiobooks and other downloads, are final and non-refundable, except where a refund or cancellation right is required by law. We do not offer refunds for a change of mind, non-use, or a decision not to download or access the product. This rule also applies to digital preorders, subject to applicable statutory rights. If a file is missing, inaccessible, defective or materially different from its description, contact hello@sendscience.ca so we can investigate and provide working access or the remedy required by law. We correct duplicate or erroneous charges. If we cannot supply the purchased content, we will refund the affected purchase. You do not need to accept store credit instead of a refund legally owed to you. Alpha membership Alpha membership purchases are final and non-refundable, except where a refund or cancellation right is required by law. There is no voluntary cooling-off or change-of-mind refund period. Choosing not to use the membership or requesting account closure does not create a refund entitlement. If paid membership access is missing or promised benefits are not provided, contact hello@sendscience.ca so we can investigate, restore access or provide the remedy required by law. We correct duplicate or erroneous charges. Billing and membership benefits appear in the Membership Policy and your purchase confirmation. Clothing and other physical merchandise Request a change-of-mind return within 30 calendar days after delivery. Items must be unused, unwashed, with original tags and packaging where reasonably available. Trying on clothing carefully for fit does not by itself make it used. We will provide return instructions; do not send items to our business mailing address unless instructed. For approved change-of-mind returns, you pay return postage. We refund the returned item’s purchase price and corresponding taxes; original outbound shipping is not refunded unless required by law. No restocking fee applies. Any personalized or made-to-order item excluded from voluntary returns must be clearly identified before purchase. That exclusion does not affect remedies for defects, incorrect goods or misdescription. Tell us promptly if an item is damaged, defective or incorrect. Photos can help, but we will consider other reasonable evidence. We cover reasonable return costs when the problem is our responsibility and provide the remedy required by law. Exchanges depend on stock; where unavailable, an eligible refund remains available. Processing and unfulfilled orders We aim to initiate approved refunds to the original payment method within five business days after approval and, where applicable, receipt of returned goods, without delaying any statutory deadline. Banks and payment providers may take additional time to display the credit. We will confirm when the refund has been initiated. You may cancel an unshipped physical-merchandise preorder for a full refund. Digital preorders follow the digital-product policy above. For other unshipped physical orders, contact us promptly; we will cancel where fulfilment can still be stopped. Once dispatched, the return process applies, without limiting legal cancellation rights. If we cannot supply your order, we will refund the affected purchase, including applicable taxes and related shipping charges.